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Take a look at our company policies:
At FloorCrafters Flooring Solutions, we are committed to providing the highest standard of service and maintaining a transparent, professional relationship with our customers. To ensure a seamless experience for all, we have established the following policies:
POLICY STATEMENT
Quality Assurance
We ensure that all products and services meet the highest standards of quality. Our flooring options are carefully selected from trusted manufacturers, and our installation services are performed by trained professionals who adhere to industry best practices.
Customer Satisfaction
Your satisfaction is our priority. If you experience any issues with your flooring installation or products, please contact us within [X] days of the installation date. We offer prompt resolution and stand behind the products we sell with manufacturer-backed warranties.
Pricing and Payments
We provide clear and competitive pricing with no hidden fees. All costs will be outlined in the initial estimate, and we offer flexible payment options. Payment is due upon completion of the project unless otherwise agreed upon in advance.
Installation and Warranty
Our team ensures the highest quality installation for every flooring project. We offer [X]-year warranties on installation and are happy to assist with any post-installation concerns. For product warranties, please refer to the specific terms provided by the manufacturer.
Return and Refund Policy
We strive for complete customer satisfaction. If you are not fully satisfied with your product, please contact us within [X] days. Returns and exchanges are subject to specific terms outlined in our return policy.
Privacy and Security
We respect your privacy and are committed to protecting your personal information. Any data collected on our website will be used solely for business purposes and will never be shared with third parties without your consent. For more details, please refer to our Privacy Policy.
Customer Care
Our team is here to assist you. Should you have any questions, concerns, or special requests, please reach out to us via our contact page or call us directly. We are dedicated to providing exceptional customer service at every stage of your flooring project.
Thank you for choosing FloorCrafters Flooring Solutions. We look forward to working with you to create a beautiful and lasting flooring solution for your home or business.